The investigation began when a customer of Associates told police that his mortgage company had contacted him about not having insurance on his house. The customer had been paying his premiums to Associates, but had not been receiving any coverage.
"I don't know how long he has been paying premiums, but nothing was sent to his mortgage company showing he was covered," said Dudley.
"Since it's going to be so long and drawn out, we'll do the initial part of the investigation and let the TBI and insurance commission run with it after that," said Dudley.
DPD Investigator Dan Wilson had been to the business repeatedly in an attempt to speak with the employees, but it was always closed. On Thursday morning, police were able to get a search warrant when they found an employee at the office. She was interviewed and cleared to leave the premises.
The owner of Associates, Tina Butler, was contacted by police and asked to come to the business as investigators and agents were removing records and computers, but she did not show up. Dudley said Butler acted as an underwriter for several insurance companies. He believes numerous customers of the business could be without insurance, but it was too soon in the investigation to get an accurate number.
"There is an undetermined number of customers affected," said Dudley. "There could very well be people from outside the county too."
Butler has not been charged with any wrongdoing at this time.
Investigator Jim Joyner suggested that customers of Associates that have questions about the legitimacy of their insurance should contact the actual insurance provider to check to the status of their policy.
"They need to do that before they contact us, so they can verify if they have a policy or not," said Joyner.
If customers determine they are without a policy and have been making payments to Associates, they should contact the DPD Criminal Investigation Division at 731-288-7679.
As of Thursday, no charges had been filed and police are not naming any suspects.